One Agreement.
CLEAR EXPECTATIONS.
Total Confidence.
When it comes to IT support, clarity matters.
Businesses do not want surprises when it comes to IT support.
They want to know what is covered, when help is available, how quickly issues are handled, and who is accountable.
Our Managed Service Agreements exist to remove all uncertainty.
An MSA is not about locking you into unnecessary services. It defines how your business is supported, what you can expect day-to-day, and how issues are prioritised when they matter most.
OUR MSA OPTIONS
SENTRY (24/7)
Designed for businesses where downtime is not an option.
This agreement provides around-the-clock support for critical systems, ensuring issues are responded to quickly, regardless of time or day.
You get confidence that urgent issues will be addressed when they occur, not when the office reopens.
GUARDIAN (8x5)
Ideal for businesses requiring support during standard business hours.
This model balances cost and coverage while still providing structured, accountable IT support.
It is well suited to organisations that rely on IT daily but do not require overnight or weekend coverage.
ASSIST
For businesses that need occasional help without an ongoing commitment.
Support is provided as required and suits low-dependency environments or organisations that only need assistance for specific tasks or issues.
It offers flexibility, but without the predictability or oversight of a managed agreement.
FLEX
A middle ground between ad-hoc and fully managed support.
You purchase a block of discounted support hours upfront and draw from them as needed. This provides cost certainty while allowing flexibility in how and when support is used.
Best suited to businesses with irregular support needs that still want structured access to professional IT assistance.
Why an MSA Matters
An MSA turns day-to-day IT support into a partnership.
It gives you clarity, consistency, and measurable service delivery, backed by detailed reporting and regular performance reviews.
More importantly, it frees you from micromanaging technology, so you can focus on running your business.
Need to discuss your options?
If you’d like to explore and discuss which agreement best fits your organisation, let’s chat. We’ll walk through your goals, coverage needs, then tailor the right plan for you.
Next: Add Flexibility with Additional Services
Need help with one-off projects, relocations, or short-term coverage?
Our Additional Services provide the extra support you need, without affecting your ongoing agreement.