SENTRY (24/7)
Our most comprehensive support plan, delivering full-service IT management around the clock. We proactively monitor, maintain, and secure your systems 24/7, responding to incidents anytime they arise.
Always-On Support
24/7 Unlimited Helpdesk
Expert assistance anytime you need it
24/7 Infrastructure Monitoring
Proactive oversight of servers, networks, and endpoints
Device Patching & Updating
Seamless updates to keep systems secure and stable
Cloud & User Management
Microsoft 365 Tenant / Google Workspace Support – management, troubleshooting, and optimisation
Azure / Google Cloud / AWS Support – coverage for hybrid
and cloud environments
User Onboarding & Offboarding
Smooth, secure employee transitions
Monthly Reporting & Insights
Every month, you’ll receive detailed reports with the insights you need to stay in control:
SLA & Ticketing Metrics
Transparent view of response and resolution performance
Server & Endpoint Health
Proactive checks to prevent downtime
Incident Summary
Visibility of issues and resolutions
Ad-Hoc Recommendations
Tailored advice to strengthen your IT environment
Anti-Virus & EDR Status
Proof your protections are in place
Phishing Simulation Result
Staff cyber awareness metrics
Dark Web Monitoring Alerts
Early warning of compromised credentials
*** Features dependant on service modules selected.
