ASSIST
Our pay-as-you-go option for on-demand IT support. When you need help, you call and we’re there, billed only for the time and resources you use, with no ongoing contract.
Business Hours Support
8x5 Unlimited Helpdesk
Expert assistance during your working day, with the option for after-hours support on approval
Device Patching & Updating
Seamless updates to keep systems secure and stable
Cloud & User Management
Microsoft 365 Tenant / Google Workspace Support – management, troubleshooting, and optimisation.
Hybrid & Cloud Coverage
Azure / Google Cloud / AWS Support – coverage for hybrid
and cloud environments
User Onboarding & Offboarding
Smooth, secure employee transitions
Third-Party Vendor Liaison
We coordinate with your providers on your behalf
Continuous Monitoring
24/7 Infrastructure Monitoring
Proactive oversight of servers, networks, and endpoints
After-Hours Incident Handling
For monitored alerts, helpdesk requests and incidents occurring outside of business hours, you decide whether to approve an after-hours response or wait until the next business day for action.
Monthly Reporting & Insights
Every month, you’ll receive detailed reports with the insights you need to stay in control:
SLA & Ticketing Metrics
Transparent view of response and resolution performance
Server & Endpoint Health
Proactive checks to prevent downtime
Incident Summary
Visibility of issues and resolutions
Ad-Hoc Recommendations
Tailored advice to strengthen your IT environment
Anti-Virus & EDR Status
Proof your protections are in place
Phishing Simulation Results
Staff cyber awareness metrics
Dark Web Monitoring Alerts
Early warning of compromised credentials
***Features dependant on service modules selected.
