flex
Flexible, prepaid blocks of expert support hours that you can apply as needed. This plan gives you access to our team without the commitment of full-time management.
Business Hours Support
8x5 Unlimited Helpdesk
Expert assistance during your working day, with the option for after-hours support on approval
Device Patching & Updating
Seamless updates to keep systems secure and stable
Cloud & User Management
Microsoft 365 Tenant / Google Workspace Support – management, troubleshooting, and optimisation.
Hybrid & Cloud Coverage
Azure / Google Cloud / AWS Support – coverage for hybrid
and cloud environments
User Onboarding & Offboarding
Smooth, secure employee transitions
Third-Party Vendor Liaison
We coordinate with your providers on your behalf
Continuous Monitoring
24/7 Infrastructure Monitoring
Proactive oversight of servers, networks, and endpoints
After-Hours Incident Handling
For monitored alerts, helpdesk requests and incidents occurring outside of business hours, you decide whether to approve an after-hours response or wait until the next business day for action.
Monthly Reporting & Insights
Every month, you’ll receive detailed reports with the insights you need to stay in control:SLA & Ticketing Metrics
Transparent view of response and resolution performance
Server & Endpoint Health
Proactive checks to prevent downtime
Incident Summary
Visibility of issues and resolutions
Ad-Hoc Recommendations
Tailored advice to strengthen your IT environment
Anti-Virus & EDR Status
Proof your protections are in place
Phishing Simulation Results
Staff cyber awareness metrics
Dark Web Monitoring Alerts
Early warning of compromised credentials
***Features dependant on service modules selected.
